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Sign Out

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Contents

Problem

User wants to sign out of the system to end a session or become anonymous.


Example

Use When

  • A user wants to end their session.
  • A user wants to go anonymous.
  • A user is on a public computer and needs to preserve privacy and security of their personal data and contributions.
  • The user has signed-out and you want to continue the relationship between your site and them, you want to give them ideas for where to go next and information about new features.


Solution

  • Provide a landing page that clearly indicates that the user is no longer signed in.
  • Offer clear options for features to explore even if they are signed out or when they return.
  • Provide the ability to easily sign back in.
  • Keep the page light in terms of content and performance size in order to mitigate frustration and end the session on a positive experience.


Rationale

Once a user signs out of a service, it isn’t clear what their next intentions are. Often time, sites will throw a user back to the homepage once they are signed out but this can be overwhelming and doesn’t always provide clarity as to whether the logout process succeeded.

Providing a Sign Out landing page where the logout process is clearly indicated will let the user know that they have been successful.

This page is also an opportunity for communication about new features or unexplored features as part of a reengagement (See reengagement pattern) strategy.


Related patterns